*All orders are sent with a tracked and signed for service.
1- HOW LONG DOES DELIVERY TAKE?
- FREE UK delivery : delivered within 2-6 days.
- FREE International orders for orders over £800: delivered within 3-7 days.
Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed. You may receive a next day delivery dispatch email as late as 12:30am on the day your delivery is expected.
*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you as soon as possible via email or telephone.
- Orders are not shipped or delivered on weekends or holidays.- Depending on your location, our orders can be delivered by different couriers like DHL, UPS, FedEx, TNT or DPD.
- International Delivery : FREE for orders over £800
*International Orders Below £800, delivery cost is as follow:
|5-7 working days
|7-9 working days
5-7 working days
5-7 working days
|Rest of the World
|5-7 working days
**Some orders may be sent in multiple parts, you will receive multiple dispatch emails if your order has been split shipped.
3- ORDERING FOR CUSTOMERS OUTSIDE OF THE UK
‘EU deliveries – All orders to EU addresses, customer will be responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)
Non-EU deliveries - Depending on the value of your order, your Modviva parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs. Unfortunately, these charges are out of Modviva's hands, and vary widely from country to country, so we're unable to predict what your particular charges may be. For more accurate information, we would suggest getting in touch with your local customs office so you're not surprised if there are any unexpected delivery charges at your end.’
If you're missing part of your order, it's possible it could have been sent in more than one parcel. If this is the case, you will have received one dispatch email per parcel. This is likely to be the case if your order is quite large.
Please also check the invoice inside your parcel bag. This will detail which items should be in the parcel.
If you have only been sent one dispatch email and haven’t received all of your items please contact us within 3 days..
Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by Modviva. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
Standard Delivery will take 2-6 calendar days to arrive. Please note that over bank holiday weekends there may be slight delays with our Saver Delivery service
If you wish to dispute delivery of your order, you have 3 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation). We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.
Changed your mind? No problem, some of our brands and partner boutiques allow order cancellations before the order is prepared.
1-How to cancel your order:
To cancel your order please email us at email@example.com as soon as possible.
*We can't cancel your order if your order has already been prepared
If you've cancelled your order, you'll receive a full refund within 14 days, depending on your payment provider.
Tracking your order:
After you’ve placed an order, we’ll email you with all the details. Our brands and partner boutiques have 2 business days to process your order. Once your order is sent, you’ll receive an email with the tracking number.
Depending on your location, it can take 2 – 7 business days for your package to arrive. We always aim to deliver your package within the time specified, but sometimes there may be delays due to customs clearance or failed payments.