All international or UK orders are shipped with one of the leading courier services under 'Recorded delivery' to protect us and the customer.

Your order could be in one of three places: our warehouse, awaiting dispatch, on its way to the courier, or delivered. The first thing to check is whether you have received your dispatch email. If that's the case, it's on its way. If you haven't received your dispatch email (don't forget to check your spam folder) then your order is waiting to leave us. Once you've received the dispatch email, you can track it yourself by clicking on the link in the email. If you don't remember your order number, you can find it by logging into your account here and then going to 'Order History.'

Are you certain it's late? Please double-check the delivery option you chose, the ordering cut-off times, and the date we said it would be delivered by. If it's after 9 p.m. on that date then it's late. If it's before the recommended delivery date and you've received your dispatch email, then it's on its way. For us to investigate where your order is, your delivery date must have passed. If your delivery date has passed, please contact us using your order number.

We apologise if you placed an order and received a cancellation email from us. This is usually due to the fact that the stock was not in the warehouse when we came to process your order. You will be emailed a cancellation notice and refunded using the original payment method. The refund may take up to 7 days; this is due to the banking process, which we cannot speed up.

We'll start working on it as soon as you place your order – we know you need it fast! Unfortunately, we won't be able to make any changes because it's already being processed at the warehouse (literally within seconds!). You must place a new order or return any unwanted items.

Please contact us via our Contact Us page so that we can resolve this for you.

Please send us an email containing the following details:

Your name Order number Product name of the item ordered Product name and of the item received Picture of the incorrect item and a description of the incorrect item received

You won't be able to attach an image of the incorrect item for the time being, but make sure you have one ready for when we respond to you. Please wait until you've spoken with a member of our Customer Care team before returning anything so that we can ensure you receive the correct item as soon as possible.

If you have placed your order by standard shipping during weekdays before 2pm, we will ship your order at the same day, if we have no questions regarding your order. We deliver with UPS which can take up 4-6 working days

Modviva is open for business as usual, and we are working with couriers to ensure that all deliveries arrive on time. Our customers' safety is our top priority, and all necessary precautions, including contact-free deliveries, are being taken to ensure the safety of both customers and couriers during this time. Stay safe!

In case we cannot meet you in person, when we are trying to deliver your order, our supplier UPS will try to meet you one more time. If we can not deliver your order two times, you will receive a failed delivery notice and can call our supplier UPS. Only then the third and last try to deliver the order will take place.

We ship your items with an external logistics provider, hence it is not possible to pick up your order in person.

An order on modviva.co.uk can be delivered to a delivery address in the UK (Northern Ireland excluded) and worldwide.

For Shipping within the UK, Item price is inclusive of all Customs & Taxes

Outside the UK, Customs & Duties are to be borne by the customer.

For UK and international returns, you must pay for postage. You can find the postage price in the portal, or you will be required to download a returns label and pay for postage at your local post office. Please use a trackable service and save your proof of postage receipt until your refund has been processed.

Please contact us before you return your order. We will try our best to solve your problem and offer detailed address to you.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please keep in mind that we've extended our return policy to 14 days, so a typical refund may take longer than usual.

A typical refund can take up to 21 days, which includes 14 days for you to return the item and for us to process it, with up to 7 days for it to make its way through the banking system.

Please use tracked and signed for service to return your item. It may take up to 7 days for the item to arrive at the Modviva warehouse, where it will be processed and refunded.

We'll keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again once your refund has been processed.

All returns are quality checked; items should be returned in new and unused condition, with all labels attached, and, if possible, in the original packaging. If they do not follow our return policy, they will not be refunded.

If you haven't heard from us in more than 28 days, please contact us via the Contact Us page.

Jewellery is made of precious metals like gold, silver, rose gold, platinum and alloys. Each of these materials requires special cleaning and storage.

For reasons of hygiene, returns can only be accepted:

• with the original packaging
• with all the item components included
• if the earring was only tried on for testing
• without any cosmetic residue on the item

We would love to sell your item(s) on our website. Please submit your item(s) via the item submission form on our Website. It can be found here.

You will receive a quotation within 3-5 business days. Once you approve the quotation, we will arrange for a collection of your items if you are within the UK. When we receive your item(s) in-house we will authenticate, professionally photograph and post them to our website. The process typically takes around 10 business days.

If you are outside UK. Please contact us on contact@modviva.co.uk to send your item(s).

We accept items from all the major and popular luxury Brands.

A consignment period is a lock-in period during which the item remains listed with UK. It is 90 days for the sellers based in the UK and 180 days for sellers outside of the UK. After the consignment period is over, you may request a withdrawal of your unsold items.

We do not endorse withdrawal requests from sellers during the consignment period. However, items under the consignment period can be returned after a waiting period of 10 days. Please note that return within the consignment duration attracts a charge of £20 per item along with the shipping fee that must be borne by the Seller.

The seller can make a request for payout when the sale is finalized and the item has passed the return period.

Modviva processes payments on the next business day after the seller's request.

Payment method is a bank transfer or through PayPal.

Modviva charges commission for Jewellery, Shoes, and Handbags (except Hermes Birkin and Kelly) as follow:

- Processing fee applied regardless of the item value : £20

For Item value less than: £2500

• Modviva Commission 35%
• You Get: 65%

For Item value more than: £2500

• Modviva Commission 20%
• You Get: 80%

The item(s) are eligible for ‘Pick-up’ post the offered quotation has been accepted and approved. We arrange for complimentary pick-up of items, usually within 7 Business Days, for Sellers within the UK.

If you are outside UK, please contact us on contact@modviva.co.uk to send your item.

Item(s) once received in-house shall undergo an Authentication Check followed by Photography and then published on sale on our Website. The entire process typically takes around 10-15 business days.

Modviva does not accept items under the following conditions:

1. Counterfeits/Questionable Authenticity

2. Severely damaged

3. Majorly discoloured/faded

4. Missing parts (chain, zip, buckle, embellishment etc.)

5. Missing hallmarks

6. Bad odour/hygiene

7. Security tags attached

We do not pay for an item before it is sold as items are accepted on consignment basis.

We offer a complimentary collection of your item(s) within the UK. For sellers outside UK, the shipping arrangement/charges are to be borne by the seller. However, for items over the value of £700 outside the UK, we arrange the collection.

Our team shall send you the quotation range between which you may choose your desired price. However, if you are unsatisfied with the price range, please reach out to our customer support team via LiveChat or email (contact@modviva.co.uk) to request for a better payout, subject to approval.

You may request for withdrawal and return of your item(s), once the consignment duration is over, and our team shall be pleased to assist with the process and arrangements.

Payments are processed as per your preferred and chosen method during the payment request. You may opt for the following payment methods:

• Bank Transfer
• PayPal

To expedite the process of selling your items and provide you with a hassle-free selling experience, Modviva offers a service called “Manage My Price” where we manage the prices on your behalf with the goal to optimize your sales value and the speed of sale. Once you agree to Opt In for this service, Modviva will start managing the price and reduce payout at our discretion, within agreed terms. Trust us, we will do our best to maximize your payout!

Modviva pledges 100% authenticity. Our team of experts evaluates each item based on the combination of hallmarks, hardware, stitching, symmetry, material, craftsmanship, stamping, codes, hologram stickers, and packaging. With us, you can always be confident that you are purchasing a genuine luxury item. Know more about our authenticity policy here.

We sell New and Used items in varying conditions: Excellent, Good, and Fair. You can check the condition of the item on the description of the individual item’s page

We can accommodate gift wrap requests. Please reach out to our Customer Support Team via email (contact@modviva.co.uk) to put in a preference for Gift Wrap.

Please note, for an order that has been shipped, a Gift Wrapping request cannot be accommodated.

Please be assured that Customer satisfaction is our priority. For any complaints, you may reach out to the Customer Support team at contact@modviva.co.uk or click here to contact us.

All the items on Modviva are already discounted. However, we do have seasonal sales where you can enjoy irresistible discounts and offers on our unique collection.

We are always here to assist you!

Monday to Sunday 9 am to 12 midnight, please use the livechat or write to us at contact@modviva.co.uk