If your purchase isn't quite right, you have 14 days to return your item after delivery. The return will be under your responsibility. Please note, sale items will be eligible for store credit only, which can be used within 3 months of your return. We accept cancellations/returns on selective items.
NOTE: Non-returnable items are selective items that do not qualify for returns and cancellations. Such items mention “No returns on this item” on the item page.
Please contact us before you return your order. We will try our best to solve your problem and offer detailed address to you. Thank you for your cooperation.
We have a 14 Day Return Policy, which means all return requests, if eligible, must be raised within 14 days of receiving the delivery.
The refund is processed within 7 days after the item is received and passes the quality check.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where no refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
Refunds are processed within 7 Business Days after the returned item has been received by Modviva and checked for Quality & Condition.
All prepaid orders (Credit Card, PayPal, ApplePay) are refunded to the original method of payment and cannot be substituted/transferred to any other method.
All international transactions are converted to USD and the received amount shall be refunded to the buyer's original method of payment for the exact value as received. Any difference in the refund amount due to currency exchange is the responsibility of the buyer.
Credit card refunds, once initiated, may take 7-14 Business Days to complete the bank's processing and be credited to the buyer's account. Bank Transfers may take 3-5 Business Days for completion once processed.
Refund shall be processed for 100% value of the item(s) and does not include any Shipping Costs, TLC Cash, Vouchers, Customs Duties & Taxes, and/or any other local taxes paid by the buyer.
In case of an unsuccessful delivery, any Customs Duties & Taxes borne by Modviva shall be deducted from the buyer's refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Contact@modviva.co.uk
To return your product, you should send us an email at Contact@modviva.co.uk You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.